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TESTIMONIALS/CUSTOMER LETTERS
Here's What YUKON-EAGLE Owners Say... |
 "Firstly, I am glad I had an opportunity to talk to you [Keith] today about my 1978 Yukon Husky oil/wood combo furnace. For the most part my furnace has given me 28 years of almost carefree service. I have to date replaced the blower once, the oil burner once, the grates twice and the blower motor twice. THAT'S IT! With a few cleanings a season and other simple things. Like changing filters once a month.The furnace is basically the same as when I bought it. In other words it does what it supposed to do.
I almost feel guilty talking to you about buying a new one cause the old one has been so reliable and still does what its meant to do today. However, it is time. |
Being in the heating and air conditioning business myself, I know to ask 28 years of service from any furnace or boiler is asking an awful lot. In most cases too much. Not with the Yukon though.|
My Yukon has more then paid for its self over the years and over the literal tons of firewood that has been run through it. Further, I can't imagine how many thousands of $$ I have saved myself in oil costs over the years.
I can honestly tell anyone that is thinking about buying one of your furnaces today, to buy it. Its just that easy.
That's why I am back now. Does anyone out there think for one minute that if at anytime I was unhappy with your product or with the service I got (when I needed it) from your company over the past 28 years that I would be thinking about buying another furnace from you folks now? Of course not. The reliability of your product and your company's outstanding service is the key.
Finally, a product made in America of such high quality that you guys produce is a very rare thing these days and you ought to be dame proud of that."
Thank you for your time.
Malcolm G. Conyngham
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"I have had my Yukon combo furnace since 1981 and for the first time I had to contact you for a replacement part. That part was the wooden handle for the burner door which you sent at no charge. The only thing I have ever done was oil the required components, change the air filter and have the burner serviced. The way it's going it may outlast me. There are few if any products built in 1981 that are around today and still giving good service like yours are. If it ever does wear out I'll certainly buy another one."
Dick Hunsinger
Reading, PA
"I would like to add my name to your list of very satisfied customers. I have been heating 99% with wood in my Yukon Husky since 1989. I love having a gas backup, but with fuel prices escalating I am glad it only runs when we are not at home. I live in Southwest Michigan so we do occasionally get some REAL winter weather. I recently needed some advice concerning my furnace. My contact at Alpha is Keith Nelson, and he spent nearly an hour explaining how I can adjust and fine tune my furnace to make it even more efficient. Thank you Alpha and Keith. Keep up the good work."
Ed Hemple
Berrien Springs, Michigan
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"We've had a Yukon furnace in our house since we built it in 1978. It's been a life saver more than once and I would never have any other kind of furnace. We run ours on wood and fuel oil and only need one fuel fill up a year because of burning the wood. We had a new heat exchanger installed about 5 years ago. Now we need new grates. Last year we had a power outage due to an ice storm that lasted 7 days. If it wasn't for our furnace our house would have been ruined. By wedging open the damper and taking the back off, we were able to burn wood and force hot air upstairs and keep us warm. Several of our neighbors had big damage without heat. We stayed nice and warm. We were told this furnace couldn't be bought anymore, much less get part, by several furnace installers in our area. Then a friend found your web site and told us. Thank Heavens!!!! We need to know who installs these tho if we can get one right from you and where would it be shipped into. Thank you so much."
Pat Hamilton
Dundee, Ohio
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"After speaking with you [Keith] and ordering my new blower assembly last week, my furnace, and blower, have been functioning properly, without any noise. Isn't that typical? I will be glad to have the spare blower and motor to keep as a spare in case my noise problem returns during the heating season. Both my brother, who has the oil fired dual fuel furnace, and myself with the same furnace, except gas, have been so impressed with their performance for the past 8 years. The heat from wood is so much nicer than from oil or gas, and the efficiency is un-beatable. I can't even begin to imagine what we would have spent in fuel costs without the Eagle multi-fuel furnaces. I will use the same furnace in my next house without any doubt. Thanks again for your continued servce and support."
Douglas Mcgahan
Bay Creek Builders, LLC
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"I am sending this letter to Alpha American Company to let you know that I have been very pleased over the years with my 1985 Yukon Polar wood/oil combination furnace. I would highly recommend it to anyone who wishes to burn wood instead of oil or gas.
Over the last 20 years I have burned about 95% wood, saving many dollars that I would have had to pay to the oil companies. It is very efficient, and the company has been very helpful the few times I have contacted them for parts. I have never needed service on this furnace, and only occasionally had to replace a part, but when I have they have provided good support and been very helpful getting me what I needed."
Doug Hancock
Nanjemoy, MD
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"I have been using the Super Jack for three seasons now and it is an awesome unit. I was consuming approximately 3000 gallons of LP gas to heat a 4000 square foot home - I am now down to about 200 gallons, and the house is 5-10 degrees warmer than we used to keep it!!!
The furnace cost and installation had a one-season payback and I estimate that I have now saved over $4,000 since installation (have my own source of wood). This was the easiest financial decision I have ever had to make and only wish I installed the Super Jack when I built our home eight years ago."
Robert Gerick
La Porte, Indiana
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"I called your company today about buying a new wood furnace. The sales man I spoke was Keith, I did not even get his last name. But, I wanted to inform you that he was very helpful.
I have owned a Yukon Husky for 18 years and because of air conditioning coil problems it has rusted and I need to replace it. I am very satisfied with the unit and wanted another Yukon. Being a single woman I am not very informed about heating and air. When I called Keith was very courteous and understanding with my questions. He showed patience and true professionalism. I am sure it is frustrating dealing with someone who does not know what they need, has lots of questions about why do I need this, why do I need that. He listened to my questions and tried to put into layman's terms what I wanted to know.
It was good in this day and time to find someone who was helpful, patient, kind, courteous and knowledgeable. This is a rare find in the hustle and bustle of today's world."
Thanks from a Happy Customer
Joyce Dodd
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"I have had a Yukon oil/wood furnace since 1982. I have been very happy with it's performance and have not spent a dime on repair. When issues developed I was led to believe that the parts were no longer available for this unit.
Upon hitting the web I found your page and I was off the races. The technical help I received was second to none and I was able to make the repairs myself. Shipping was quick also. When a part was found to be defective, a new one was sent out immediately along with a set of operating instructions for the new thermostat which went in the trash with the box.
We don't get that kind of service on the east coast. Great job and thanks."
Mr. Bill Richards
Moultonboro, NH
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"We have just installed a Yukon Eagle I furnace in our new home My wife and I would like you to know how much we love this furnace unit. Everyone that visits our new home we take them in the basement and show them the furnace. The furnace is so efficient and the the self starting wood side is awesome. So far we have fired up once, maybe twice a d ay the house stays nice and warm. Thank you so much for such a great furance, it was worth the cost and will pay for iteslf in no time. We have been telling everyone about it, and will recommend to everyone."
Donald and Elisabeth Naparalla
Neshkoro, WI
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"I can't thank you enough for the work you did helping me get my 22-year old Yukon Eagle back to burning wood again. My only regret is that I waited four winters after buying my home to make the switch!
Once I replaced the Versatrol controller board and solenoid; all has been working way above my expectations. I have burned wood before in "traditional" wood stoves, and am amazed at how little consumption I have with my Eagle. This thing squeezes out every BTU, and with the Versatrol I'm not adjusting dampers all day long. I just load up the firebox and walk away, and let the technology do the rest!
Here are the numbers: I have a 3,500 square foot house in Homer, Alaska. With oil in the furnace, I was burning 7.5 gallons a day. With our current prices for oil, that's $18 a day, for a bill of about $560 a month. With the switch to wood, I am burning about a cord and two-thirds of spruce (not much hardwood in this part of Alaska) a month. At local prices, that's about $160 worth of wood. To sum it up, since switching to wood I'm putting $400 a month in my pocket. The cost of the parts to get my furnace going was paid for in the first month, and the rest in money in the bank!
You folks have a great product and you provide me with top-notch support. With that combination it's no wonder you are so successful! Thanks again!"
Mr. Bob Romanko
Homer, AK
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"I would just like to tell you how much I like my Big Jack woodstove. I have had it for 19 years, it being my sole heat source for the first 10 years or so. Winters in the U. P. of Michigan can be cold, but this unit has NEVER failed me yet. Being a heating contractor I can really appreciate the quality of this unit,especially compared to the majority of other brands out there. I know of people changing castings in their stoves 2 and 3 times as often as I replace the firebrick in mine! I will always recommend your wood furnace to anyone that is interested in heating their home with wood. These days, there are not many products that give you the kind of value you will get from a Yukon wood furnace. Thanks again."
Mr.
Bruce Eickmeyer
Eickmeyer Heating & Sheet Metal
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"I have installed and serviced the Yukon multi fuel warm air furnaces for 18 years. I can personally attest to their efficiency and excellence in design for my home as well as in the homes of many of my customers. With my own unit in use I personally went from 34 to 18 face cord per season. I am very
pleased with the Husky unit and never hesitate to recommend it to any potential customers as the ultimate choice for an efficient multi-fuel furnace."
Mr. Dale Coombs
Owner, Cornerstone Heating
McGraw, NY
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"We just love our Yukon Furnace. We installed it in 1978 and have enjoyed it ever since. We burn about 4-1/2 cords of wood and 100 gallons of fuel oil during the year. We love the constant heat that wood heat gives. Maintenance of our Yukon has been minimal which is also a big plus. We would highly recommend a Yukon Furnace."
Mr. & Mrs. Russ & Betty Thompson
McGregor, MN
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"My Yukon is the most reliable appliance/unit in my home. Plus it keeps me warm on the coldest days and nights. I do a complete clean in the fall and the chimney again during the January thaw. Replacing the HOT ROD once every 4 to 5 years and the firebrick once in a unit that is over 15 years old. Keith has been there each time I have called over the years and he knows his stuff. My Super Jack has paid for itself many times over. I appreciate this quality product and the people that provide service. Thank you all.
P.S. Thanks for the PC tips Keith. You were right on this too!"
Mr. Todd Brabec
New Richmond, WI
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"I would like to thank Keith for his assistance over
the phone in helping me replace a solenoid and circuit board on my 20 year
old Husky Yukon wood/oil furnace. With his help, it was very easy to
replace. Your company was very prompt in sending the parts and I am very
pleased with the service I recieved. For your information, my furnace has
been very efficient to operate. I burn, on average, between 2-3 cords of
wood and 125 gal. of oil per year for a 2200 sq. ft. house. This is pretty
efficient for northern Minnesota. Thanks again, I really appreciate all
your help! Have a Happy New Year!!"
Mr. Lou Tasa
Bemidji, MN
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"We had a Yukon Eagle when we lived in Vermont that we had hoped to take with us when we moved. But the new buyer was so impressed with it, we ended up buying a second one for our new home! Our oil bills have essentially disappeared! Our family spends a great deal of quality time together - I fell, buck and split and the kids carry and stack. It's great for them to have steady chores and has taught them responsibility and the value of hard work. Plus we love the exercise. Why pay to join a gym when you can improve your woodlot, get a great workout and heat your house for free?
As an added bonus, we're taking the kids to Israel this summer with the money we've saved on heating. Additionally, as observant Jews who do not light fires on the Sabbath, we load it in advance and let the oil kick in just enough to fire up a load of wood! Plus the customer service can't be beat. We needed a replacement part and it was on our doorstep the next day - quicker than our local heating contractor could get it here!"
Steve & Annie Simenowitz
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"We had purchased the Super Jack 125,000 BTU and does it ever put out the BTU's!! Our weather in upstate NY is cold and long. We have been heating our house with Fuel Oil and I have to say what a savings we will have now. Our house is around 2700 square feet and with our old heating source (Fuel Oil) we were always cold and conservative. Now we have lots of wood and are comfortable at 80 degrees. We really appreciate Keith who helped us with all our needs and Tech support when I had questions. These wood furnaces are A-1 in our book. Thanks Again."
Mr. Warren LaTour
Burke, NY
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"I'm totally satisfied with our Husky. It heats very good, is efficient, and burns clean. We purchased this 3,300 square foot house two years ago with the furnace installed. The first winter, with lots of -35 degree days, we used less than 200 gallons of oil and have yet to fill the tank. Wood has been our primary fuel. Oil was used only when we were gone or had to start wood fires. Our 500 gallon oil tank was filled two years ago and is still half full. One of my favorite features is it is so easy to ignite the wood. Just fill the firebox, turn on the oil for 10-15 minutes. The person we bought the home from built a new home and put in a Yukon Husky. We couldn't feel better about our Husky."
Mr. Cliff Broget
Webster, WI
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"We recently had our Yukon furnace installed. I had researched it in 1992 before our home was built and requested one be installed in our home. Another furnace was installed, by the (unethical) builder. This furnace had many problems from the beginning, and when the fire pot that the gas fired into cracked, we could not get parts because the manufacturer had gone out of business. We are so happy with the performace of our gas, and wood Yukon, that we would recommend it to anyone looking to replace their current system. It is so efficient that a very small fire will keep the house warm. The people who I dealt with from the Alpha American Company were nothing but helpful and cooperative in every way. They even sent me a list of heating contractors in our area."
Mr. and Mrs. Michael Padrone
Honesdale, PA
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"We've had our Yukon furnace ever since we built our log home 9 years ago. Originally, we were going to have an all electric home and put baseboard heat in. But after several confrontations with the utility company, we got in touch with a gentleman who, after 28 years with an oil company, was going into the heating business. He recommended a Yukon furnace. It was the best decision we ever made. It's fantastic. I've never seen anything so efficient. We burn 3 cords of wood and about 2 fills of oil a year. It's the showpiece of our home. When visitors ask how we heat such a large home, my husband takes them down to the cellar to show off our Yukon furnace."
Mr. and Mrs. Donald Nichols
Haydenville, MA
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"We've had our Husky for years and are very happy. Winters get pretty cold here in North Carolina and last year we burned mostly wood and no more than $150 worth of oil. Before going to bed, I fill it up with wood which generally lasts all night. If I don't get up about 5:00 AM and put more wood in, the oil comes on and it keeps going. Very convenient."
Mr. Carlton Hawkins
Arden, NC
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"Before we bought the Eagle, we had an old fuel oil furnace and a barrel type wood burner. I had to make several trips a day to fire the wood burner. Also the old furnace was only about 50% efficient. It took about 900 to 1100 gallons of fuel oil to heat this home every year. Now we have a very warm home. The wood and coal unit is the most efficient we have ever seen. The fuel back up is very nice to have. When I an away, my wife uses the fuel oil part. She likes it too. We are very pleased and would recommend it to anyone. Our installer also liked it. He said it was well built and the stainless steel exchanger was the best he has seen."
Mr. Billy R. Bently
Phelps, KT
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"I do very much love my Yukon Klondike 140,000 BTU wood/coal furnace. It has performed perfectly over 4 years and kept me very warm and comfortable. I live in a double wide with cathedral ceilings. Before getting the furnace, the electric bills were $230 a month and I was freezing all the time. Now they are less than $55 a month. During the day I burn almost any well dried wood but at night I use 4.5" diameter oak logs for slow, long burns. During the winter of 1993-1994, we in Virginia had some -6 temps. My furnace truly paid for itself."
Mr. Richard Turner
Phoenix, VA
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"I really like the Yukon furnace. We used to own a Longwood brand furnace and there's no comparison. With separate thermostats for wood and oil, the Yukon is a very even heat. And because of its design, heat is retained much longer. I cheated last winter and burned only a little wood and the furnace was still very efficient. We live in a big old farmhouse over 100 years old and our cost for oil last winter was a little over $400."
Mr. Dick Swanson
Rush City, MN
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"We've owned our Yukon furnace since 1978. One of the best features is that the oil burner fires right into the firebox so I don't have to fool around with newspapers to start a fire. I burn about 4 cords of wood and about 200 gallons of oil a year. Most oil is used in the Spring and Fall when it's not cold enough to burn wood. I've seen a number of other woodburning furnace designs that my friends have and I'm still happy with ours. I'd buy another Yukon furnace."
Mr. Steve Koeppen
Taneytown, MD
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"Both of my sons own Yukon furnaces. When my youngest son built his new home, he checked out the ratings and found Yukon to be the best. And my other son liked his furnace. So naturally, I installed a wood only unit furnace when we moved here in 1990. Our primary heat is electric baseboard and we burn wood during real cold weather. It is so great. It's wonderful. A great piece of equipment. It's a different kind of heat. The humidifier puts moisture in the air. Baseboard heat is dry. Now I wish I had a combination model that would burn oil and wood."
Mr. Charles Spencer
Shipman, VA
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"Yukon is the best furnace I've ever seen. I've had it for 15 years and no major problems. I've told a lot of other people that if you're going to buy a furnace, it's the only one to buy. You'll never regret it. Most people are too lazy to get up and feed it wood. But it's worth it. Since 1986, I've purchased only 160 gallons of fuel oil. My heating bill for last winter was zero. The furnace is so efficient, I'd rather have it 30 below than zero because it throws so much heat."
Mr. Gerald Albrecht
Newland, WI
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"We've owned our Yukon furnace for 20 years without any maintenance problems. It does a real good job of distributing the heat and keeping our home cozy. With the large fire box, you can put all the wood in you want to. And the firebrick-lined box holds the heat as long as the fire is burning. There were years when we burned mostly wood and used only 100 gallons of fuel oil all winter. We thoroughly enjoy the convenience of being able to leave for several days and coming home to find that the heat is on and nothing is frozen."
"We have used your furnaces for 30 years with never a complaint. The first one bought in 1974. We are replacing it for our kids. Our retirement home has one in it too. Friends & relatives looked at ours and have them also."
Mr. and Mrs. Carl Pekkala
Grass Range, MT
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"Yukon is one heck of a furnace. I love it. What is so fantastic -- I load it up around 9 o'clock on a very cold winter evening and when I wake up at 6 o'clock in the morning. The house, which is 2,700 square feet, is toasty warm and the wood is still burning. We've had the furnace for 7 years. I cut my own wood and our heating bills have been next to nothing. I go through about 6 cords of wood a year. The furnace is very well constructed, easy to maintain and clean. I think so highly of the furnace, I talked my brother into buying one."
Mr. Peter Czepiel
Deep River, CT
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"Yes, I am very pleased with my purchase of your multi-fuel furnace. The most impressive aspect was the friendly, helpful employees of Alpha America. I had no trouble receiving the furnace at my residence, but I couldn't find anyone to help me install it. Dave put me in touch with an employee who installed them. It turned out he was a very capable private contractor. Many thanks to you, Dave, and your company."
Mr. Kevin Strzynski
Saginaw, MI
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"We've moved, but had the Yukon furnace for 5 years in our other home. It worked very efficiently. Our heating oil bills averaged $300 per year and had no mechanical problems at all. From a woman's point of view, with the Yukon heating system there was no dust at all in the house. If we could have moved the furnace to our new home, we would have."
Ms. Maurine Mullings
Byron, New York
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"After owning a Yukon furnace since 1978, I bought another one to heat our 2,400 sq. ft. home and moved the old one to heat my garage/shop. We burned about 500 gallons of fuel oil each winter because I'm not home during the day and it runs out of wood. Also, my wife likes our home real warm. I'm very impressed with the furnace's efficient design and that you don't have to light fires. you can just run it on fuel oil until the wood catches, and when it warms up it kicks off the oil. The only problem I've had is replacing the pot liner about every 5 years. But it's not expensive. If you have anybody who would like to talk to a Yukon owner, have them call me."
Mr. Gary Baker
Richwood, Ohio
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"We've had our Yukon furnace for 8 years and its fantastic. Two winters ago was the coldest winter in 100 years and we used three-and-one-half cords of wood and only 400 gallons of oil. There's been no problems with the furnace whatsoever. The secret is building the fire according to the weather. That was, you get more even heat and less creosote build up. I put 3 to 4 sticks of wood in at a time, leave the thermostat wide open and we're as cozy as a bug in a rug. I clean the furnace twice a winter and it only takes me 15 minutes. I just love the furnace. It's the greatest thing in the world."
Mr. Tom McCurry
Belair, MD
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"I can't say enough about how pleased I am with the Yukon Husky. I'm very impressed with the efficiency. There is no doubt in my fuel bill has been reduced by an easy two thirds. Last, but certainly not least, the recent follow up call I recede from your staff (after purchasing the Husky) was the frosting on the cake. I'd recommend Alpha America and the Yukon Husky to anyone."
Mr. Tom Personius
Newfane, NY
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"I am well-pleased with the Yukon Husky furnace that I purchased from you. It doesn't use much fuel oil. Since October, we have used 180 gallons and about 3 cords of wood. It really burns the wood completely! It is quiet and we hardly notice it running."
Mr. Donald Theilig
Colby, WI
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"After having our Yukon furnace heat our log home for 8 years, we think it's fantastic. We haven't had one iota of a problem. I like the fact that I don't necessarily have to get up in the middle of the night to feed it -- I can let the oil take over. We used only $50.00 worth of oil the first year. Now I'm a little lazier and our average bill is $200 per year. As far as I'm concerned, the colder it gets, the better it works; you get an opportunity to burn your wood instead of letting it smolder. If people have wood or coal available, the Yukon furnace is a great way to heat. It's certainly the least expensive."
Mr. R. S.
Bryans Road, MD
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"Our Yukon furnace is 16 years old. Last year, I replaced the fire box/heat exchanger. For a furnace that old, for me to look at its condition and elect to put in these parts rather that replace the entire thing says something about the quality. When I was dealing with Dave at Alpha America about replacing my fire box, he was extremely helpful. The new parts went in easily. It's a big plus for a wood burning furnace company to be in business this long and says something very positive in and of itself. So if anyone is looking for a long term investment, that's an absolute plus. I also liked the fact the furnace is compact enough to fit most plenums. You don't have to run major ductwork."
Mr. Jeff Gummo
Beech Creek, PA
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"We've heated our entire 2,400 square foot home with a Yukon furnace for five years. It's a great way to save money on heat and haven't had any service problems at all. We use gas in the spring and burn wood during winter. Our cost to fuel the furnace and water heater averages only $200 per year. I particularly like the way the damper is controlled so when we put wood in at night it still has a little fire going when we get up in the morning."
Mr. Richard Emling
Tamaroa, IL
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